R E T U R N P O L I C Y

R E T U R N   P O L I C Y

 

We are happy to exchange any unworn items within 30 days of purchase for a merchandise credit. To make it easy, returns for online purchases are available both in store and by mail back return. Credit is issued back based on where your return takes place. (Ie: Returns brought back in store will receive an in store credit, while returns mailed back to us will receive an online credit.) 

 

REQUIREMENTS

To be eligible for a return, your item must be unworn and in the same condition that you received it with all tags attached that came on it. 

 

Exchanges are accepted within 30 days from the date your package is delivered to your door according to the tracking of your order number. (Must be shipped back to us with tracking by the 30th day from delivery.) Items must be shipped back WITH tracking. Items shipped without tracking may not be issued an exchange credit if lost in mail or received later than the date required.

INELIGIBLE ITEMS:  

• Items without the tags that it came with attached
  - Items that show any sign of wear at all
  - Sale items or items marked final sale
  - Gift cards 
  - Jewelry or Undergarments

HOW WILL I RECEIVE MY STORE CREDIT? 

An E-Gift Card will be emailed to you within 1-3 business days of the delivery of your return. Store Credit is calculated to reflect any discounts at time of purchase. Store Credit might not be processed the day your item is delivered. It must be sorted, inspected, and processed. Once processed, you can use this E-Gift Card at checkout and it does not expire.

TO INTIATE AN ONLINE EXCHANGE:

Please contact us directly via Instagram message @ohm_maternity or call the store at 980-207-2684. You can also use our online chat here. Once approved, returns should be mailed with tracking to:

One Hott Mama Maternity 

316 East Blvd. Suite 100 Charlotte, NC 28203

 

TO REDEEM ONLINE:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and an online "gift certificate" with the exchanged amount will be emailed to you with a unique code for your next purchase. 

TO EXCHANGE IN STORE:

Simple! For in store exchanges, please bring the item(s) to the store during business hours. We will process your in store exchange/credit from there. Feel free to shop now or save your credit for later. Credit does not expire. Credit can be used for anything from One Hott Mamma Maternity including both new and consigned items * Items will only be accepted free of animal hair and excessive wrinkles so please be sure to bring them accordingly.

SHIPPING COSTS

Customers will be responsible for paying return shipping costs only. We will pay to ship your replacement item to you. 

If you need help, please contact us via the online chat bubble or at our Instagram messages @ohm_maternity. Please allow up to 24 hours for a reply from either method of contact.